Katie Chase

"Our experience in changing insurance companies to State Farm, with the expert help of Crystal, Katie's new policy specialist, has been nothing short of smooth, uneventful, and actually a pleasure. Crystal was thoughtful, kind, informed and experienced with the entire process. If we could give her and State Farm more stars, we would"

"The entire staff at Katie Chase’s Star Farm were exemplary!! Knowledgeable and helped me make the best choices for me and my family. My experience was effortless and I chose a policy that fit my needs best. I see moving my auto and other policies to Katie Chase State Farm in the near future. 10/10. Highly recommend!!"

"I've had a variety of insurance over the years but Katie Chase and her team have been the best by far. They are patient, professional, knowledgeable, and above all else, trustworthy. The level of security and confidence you feel being a customer of Katie's is immeasurable. 10/10."

"Yesterday was my lucky day. I found Crystal an insurance agent at Katie Chase, State Farm Insurance Co. in Novato. Our Homeowner Ins. premium with AAA had gone up $2000 for the year. I am a loyal customer and thought, 'ok, I have been with AAA since 1987 I will pay it.' Then I noticed some postings on Next Door from people talking about rising rates with AAA and they had gone to other companies with better rates. I decided to call State Farm. I liked the fact that it was in Novato and that it was run by women. My phone call was answered by a friendly receptionist, I liked that...a real person and friendly. She transferred me to Crystal. Crystal listened to me, she explained all the terms to me that I've had explained to me for years but never understood. She treated me like I mattered. She was wonderful. I insured my car, home and purchased an umbrella policy from her. For years I've gotten insurance renewal policies, looked at them, thought well, I hope we have enough coverage. Now I feel confident that we do. Oh, and my insurance is better and I'm paying less. I feel relived and filled with gratitude. Crystal is amazing!!"

"Cindy from Katie Chase State Farm is such a wonderful employee. She explained all the steps and parts of my term life policy for me and my daughter in a way that I could fully understand. I appreciate her tenacity and diligence in helping me to get this major stepping stone complete."

"Cindy is always there when I need her. I cannot thank her enough for all her help. I can always count on her to help me with all of my insurance needs. She has helped me with life insurance for me and my family a few times now and is always there to support my life changes! She has also helped my family through claims and put their minds at ease when they needed it most. She is a wonderful trustworthy person you can definitely count on to manage your insurance!"

"To place the following in context, I have never written a review of an insurance agent before. I have considered it...but never for something positive. Cynthia (Cindy) Campagna has worked tirelessly for over a year to resolve a complex issue on my behalf. The end result represents a massive personal savings. I can't recommend Cindy and her group highly enough. She has been nothing short of fantastic."

"I had the pleasure of working with Cindy recently on a new homeowners policy she set up for me.She really took the time to hear me out and understand what was most important to me to determine the best amount of coverage to protect my family. She made the whole experience seamless and even took care of canceling with my prior carrier for me! The customer service experience that Katie Chase’s team provides is unmatchable and I look forward to working with them for years to come."

"Katie and team are the best. I was referred to Katie by my mortgage broker when I purchased my first home. I had been with another, competitive, insurance provider for 10+ years and initially just wanted to keep everything the same. What sold me about Katie (and State Farm, but mostly Katie), was the feedback and advice she gave me about the basics of insurance and how companies work -- She was never overly salesy and I could tell she wanted to help, even though I may have chosen another provider. Since insuring my home with Katie, I've insured my 2 cars, my rental property and bought life insurance. She and team understand the value of making human connections. People buy from people who care -- Katie and team care."

"I had the best experience getting a quote from Crystal. I was referred by someone and was intimidated by the insurance process going into it but she made the process so stress-free and transparent. I ended up going through with getting covered through State Farm because the customer service was amazing. I simply couldn’t imagine going elsewhere. 10/10."

"I had the pleasure of working with Crystal Redding, Marketing Representative, at Katie Chase Insurance and Financial Services, Inc., located in Novato, Ca. We handled everything over the phone and I found Crystal was not only delightful to chat with, but fully knowledgeable and professional from the start of our discussion until I happily made the decision to turn all of my insurance matters over to Crystal and this office. Based on the consistency of Crystal's enthusiasm and willingness to work through all matters pertaining to my coverage, as well as her excellent follow up and follow through, I would would be pleased to highly recommend Crystal, and Katie Chase's office, for anyone seeking insurance. Very impressive, indeed, for which I am most grateful."

"Katie and her team have always been top notch. They are always there when you need them and help with any questions you have. Cindy talked to us about life insurance which was very important to us and we are so glad she took the time to review that with us. We highly recommend this office to anyone."

"I had a lot questions about car & life insurance. I thought life insurance was going to be 4x the cost of what it actually was & was blown away with how affordable it really is! The team was so kind, patient & helpful!! I highly recommend them to anyone who may feel lost when it comes to insurance!"

"If you're looking for an exceptional team, Katie Chase - State Farm Insurance Agent, is it! The entire team is very friendly, knowledgeable, and willing to take the time to know you, understand your needs, and explain the differences between coverages. This simple conversation goes along way and I feel better protected because of it. You're all amazing! Thank you."