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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ashley Kolodziej

March 2, 2023

5  out of  5 rating by Ashley Kolodziej
"Wow! What an amazing experience! Crystal was beyond helpful and so wonderful to speak with. She spent so much time explaining everything to me making sure I was on board with every step. We are so happy we found this office, I only wish we had found it sooner. I highly recommend!"

Katie A

February 17, 2023

5  out of  5 rating by Katie A
"Corey Bell was so helpful! She’s great….thank you!"

Susan Chickosky

February 9, 2023

5  out of  5 rating by Susan Chickosky
"I thoroughly enjoyed speaking with Destiny and Katie from State Farm Insurance. They are both very knowledgeable, friendly, and courteous. Katie is very lucky to have Destiny working for her. They are both very generous with their time and great listeners."


January 24, 2023

5  out of  5 rating by phlsphr
"DESTINY provided me exceptional service while reviewing my State Farm insurance policies. She was professional, knowledgeable, patient, & extremely helpful with all of my questions. Also want to thank Corey for her follow-up assistance .... Great office to work with...."

maya Balenz

January 23, 2023

5  out of  5 rating by maya Balenz
"Corey, Katie’s assistant, has been tremendously efficient and helpful with every question and need!"

Siddhartha Sarkar

January 18, 2023

5  out of  5 rating by Siddhartha Sarkar
"Katie is super helpful. 4 years after moving out of US, I reached out to her to get a driving experience history during the time I was insured with State Farm. She responded within 24 hours and extended her help to provide me the requested letter. She also guided me to get driving history report from CA DMV. She is knowledgeable and always helpful."

Jason Bedell

December 16, 2022

5  out of  5 rating by Jason Bedell
"Great insurance company good rates and service! The office staff here is great."

Doug Macdonald

December 15, 2022

5  out of  5 rating by Doug Macdonald
"Crystal from our local State Farm was spot on, and efficiently set us up with new policies and better coverage for a competitive price. Crystal was knowledgeable and professional. I didn’t know buying insurance could be so hassle free and nearly fun. Thanks Crystal and team!"

Brenda Rodriguez Renteria

December 12, 2022

5  out of  5 rating by Brenda Rodriguez Renteria
"Katie and her team are amazing!"

Vita Rotchford

December 9, 2022

5  out of  5 rating by Vita Rotchford
"Over 20 years, it’s true, I’ve been a covered/insured/protected customer/client/individual with State Farm/Katie Chase/Novato branch office for over 20 years. That length of time alone should speak volumes to how highly I feel about Katie, Cynthia, and the team, and loyal through and through It’s true, as the saying goes, until something bad happens, goes wrong, an accident occurs (home/auto) you don’t really appreciate, recognize or truly value just how important, vital, imperative and essential having insurance can be, and is to have!! It can and just may be the only positive component to a negative situation, and the peace of mind that it provides you with day in and day out, year after year, even if absolutely nothing happens, is priceless! Most importantly of all, allow them the opportunity to truly advise, guide and recommend what types/ kinds / values/details of insurance coverage you may need, just being insured, without appropriate coverage details, just might not be enough! Trust them to truly look out for you and have your best interest and those of your family at heart, it’s what you pay them for, so pay attention, it could mean a world of difference!! Even though I’m hundreds of miles away from my agent and their office, I’d never use or choose another insurance company to put my affairs and trust into!! It’s that important! They are truly the best, and trust me, I’m certain I’ve tested their patience a time or two, and they still keep me as a client! Give Katie and her team the opportunity to take care of you and your affairs as I have with mine!! Cheers to Katie, Cynthia and the whole team!! You’re the best!!"

Gary Kendall

December 6, 2022

5  out of  5 rating by Gary Kendall
"I recommend the Katie Chase State Farm Office for all of your insurance needs. My family has been doing business with them for more than 30 years. Corey Bell, in particular, has been very helpful, recently helping me get Homeowners policy for my second home after another company decided not to renew my policy."

GEORGE Hanfiro

November 10, 2022

5  out of  5 rating by GEORGE Hanfiro
"Very thankful to have a wonderful team behind my life insurance policy. Even though I am young, I have had a lot of experience lately with life insurance. Katie and her team are always on top of whatever puzzles come their way with simple solutions. They are simply outstanding."

Joe Castellano

October 28, 2022

5  out of  5 rating by Joe Castellano
"Always great customer service!"

Paul Dietel

October 28, 2022

5  out of  5 rating by Paul Dietel
"I called your office today, ostensibly, to lower my car insurance. Thirty minutes after speaking with Crystal in your office, I left with a new renter's policy and increased my insurance on my car. Thanks to Crystal's persuasion, storytelling, and sense of humor, I'm out a few more dollars per month with far more peace of mind and security than I've had in a while so well worth the time and money. 👏I highly recommend everyone get their car insurance reviewed with Crystal."

Tim Lytle

October 26, 2022

5  out of  5 rating by Tim Lytle
"Very personal attention to me and my insurance needs, competent and caring staff, very much on top of things and available to answer my questions"

Morgan Schmitz

October 25, 2022

5  out of  5 rating by Morgan Schmitz
"Corey was amazing to talk on the phone with. She was very efficient and strait you the point to get my car insured fully over the phone when I wasn’t able to do it myself. I would highly recommend her and her excellent customer service and knowledge. Thank you!"


October 17, 2022

5  out of  5 rating by Eva
"Very responsive, professional and friendly agency. Thank you!"

Alyssa Warth

October 14, 2022

5  out of  5 rating by Alyssa Warth
"Absolutely loved working with Cindy! She made the whole process so smooth and efficient."

Joseph Moody

October 13, 2022

5  out of  5 rating by Joseph Moody
"Cindy is an awesome agent !! Easy to work with and saved us a great deal on are insurance! Thanks Cindy"

Alessandro Marafino

October 11, 2022

5  out of  5 rating by Alessandro Marafino
"We worked with Cindy for our insurance and the experience was awesome! She helped us through every step and had answers for all of our many questions. Would definitely recommend working with her!"

Alex Wessel

October 11, 2022

5  out of  5 rating by Alex Wessel
"I have had my insurance with Katie’s office for 10 years and never had a problem. Katie’s team is super knowledgeable and can help you with all your insurance needs/questions. Make sure you ask for Cindy! She is the best and will always make sure all your needs are met quickly, professionally and with great customer service."

Rose Hulls

October 4, 2022

5  out of  5 rating by Rose Hulls
"It is a marvel to me that in our current climate of increasingly mechanized engagement with “service providers,” it is actually possible - at Katie Chase’s State Farm office - to simply walk in to this office and be able to speak directly to an agent - or to Katie herself - about an insurance issue. How Katie manages to do her job with such grace, calm, friendliness, knowledge and professionalism is quite unfathomable! And needless to say, I have all my insurance with Katie’s State Farm Office."

Sarah Lamson

August 25, 2022

5  out of  5 rating by Sarah Lamson
"Our experience in changing insurance companies to State Farm, with the expert help of Crystal, Katie's new policy specialist, has been nothing short of smooth, uneventful, and actually a pleasure. Crystal was thoughtful, kind, informed and experienced with the entire process. If we could give her and State Farm more stars, we would"

Sarafina Italia

August 23, 2022

5  out of  5 rating by Sarafina Italia
"The entire staff at Katie Chase’s Star Farm were exemplary!! Knowledgeable and helped me make the best choices for me and my family. My experience was effortless and I chose a policy that fit my needs best. I see moving my auto and other policies to Katie Chase State Farm in the near future. 10/10. Highly recommend!!"

J Patton

August 22, 2022

5  out of  5 rating by J Patton
"I am so very thankful of Katie and her team explaining the ins and outs of insurance. It’s nice to have someone who cares about the person and wants to actually help them. I appreciate all the hard work her and her team does and am excited to be covered by them."